Question1: A student approaches the instructor with concerns that a specific assignment does not appear to meet any of the course objectives. Which of the following would be the BEST instructor response?
Question2: An instructor is presenting a technical class through a virtual classroom. The instructor provides an essay question for the learners to verify the comprehension of the topic and asks for the answers to be posted to the instructor in private chat. After a few minutes, learners begin sending in their answers and all the responses are identical. Which of the following methods of evaluation would have been BEST to utilize in this situation?
Question3: A contract trainer is delivering a customized course at a client site. In each of the last two sessions, the client has noted that the material contains incorrect information regarding several products. The client now noticesthat the mistakes are still in the material. The trainer has mentioned this problem twice to the development team and is frustrated. The BEST option for the trainer is to:
Question4: An instructor is presenting a technical class through a virtual classroom. The instructor provides an essay question for the learners to verify the comprehension of the topic and asks for the answers to be posted to the instructor in private chat. After a few minutes, learners begin sending in their answers and all the responses are identical. Which of the following methods of evaluation would have been BEST to utilize in this situation?
Question5: During a training class on increasing productivity, the client requests suggestions on how to motivate their employees upon returning to work. Which of the following methods should the trainer suggest to BEST motivate the client's employees?
Question6: An instructor asks a question and a learner provides an incorrect answer that has nothing to do with the question asked. Which of the following is the BEST response?
Question7: While teaching a class two learners are constantly having difficulties with the material, and ask the instructor questions after every lecture. They are always the last two to finish any exercises. Many of the learners start noticing how frustrated the instructor is getting with the two learners, and comment on how the instructor's gestures are negative towards the two learners. Which of the following describes the correct non-verbal communication that the instructor should have in this situation?
Question8: The instructor asks the learners for practical examples of how skills they are learning in the course relate to their jobs. This is an example of the instructor soliciting:
Question9: An instructor arrives at a remote classroom site about an hour before class begins only to find the wrong student material (e.g. books) has been shipped. Which of the following is the BEST course of action for the instructor to take?
Question10: The MOST important key to setting motivational goals for the classroom is to set the goal:
Question11: During classroom instruction, a trainer notices that one of the students is disconnected. Which of the following actions should the trainer take?
Question12: A student emails an instructor with an entire life story of why assignments are being turned in late. The instructor suspects that the student simply lacks motivation. Which of the following is the BEST option for the instructor?
Question13: During a lecture, an open-ended question is given to the class. A learner responds with an answer that is not completely correct. Which of the following would be the BEST way to give the learner the correct answer?
Question14: An instructor wants to demonstrate a technical topic that requires a certain procedure. Which of the following is the BEST way to achieve this?
Question15: A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?
Question16: An instructor is conducting a three week course for a company. The learners' managers request the instructor's insight as to how the learners are progressing. The instructor needs to report to management at the end of each week. Which of the following will BEST show the progress of the learners as well as justify the instructor's opinion?
Question17: A classroom instructor wants to deliver an exam using the Internet-enabled computers in the classroom. The instructor wants students to have access to the exam only from the classroom on a specific date and time.
Which of the following will accomplish these goals?
Question18: A student points out an error in the training materials during a class. Which of the following is the BEST course of action the trainer should take?
Question19: A learner asks a question and the instructor gives a response. Which of the following should the instructor do NEXT?
Question20: A day prior to a course an instructor discovers that information in the text book is outdated and a new edition is available. Which of the following is the BEST course of action for the instructor to take?
Question21: A learner finds that the procedures taught in a course fit perfectly into the needs of the business. When returning to work the student finds that their workload yields insufficient time to perform the procedures.
Which of the following BEST represents the failure in information transfer?
Question22: An internal instructor is completing a review of the first draft of a new sales course. The instructor notices that participants will be asked to implement new job responsibilities as part of the course. The instructor also knows that this change has not been announced, and is not aware of any plans for the announcement. Which of the following is the BEST course of action for the instructor to take?
Question23: An instructor covering industry specific material asks the learners in the class if they believe whether a specific regulation that has been passed will help their industry, hurt it or essentially have no effect. Which of the following question types is the instructor asking?
Question24: An instructor is using an example where the students are contractors for an organization and have been brought in to perform a specific task. The instructor then begins to question the students regarding the example. This is using which of the following questioning types?
Question25: For this question, decide whether the action makes it likely or unlikely that an instructor will achieve the goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.
GOAL: To employ instructional techniques appropriate to methods and instructional situations prescribed ACTION: At the completion of each of the courseware's modules, the instructor lists additional reference materials and suggests additional exercises for the students.
Question26: Which of the following is important when an instructor is leading a group discussion?
Question27: An instructor has just completed a five-day technical seminar. Which of the following would be the BEST post-course support method to communicate with learners?
Question28: During a five-day course, an instructor wishes to evaluate the students both formally and informally in order to gauge their progress before the final evaluation. Which of the following techniques, when assigned daily, would BEST accomplish this task? (Select TWO).
Question29: An instructor is preparing for a technical class. In the past some of the course has proven confusing. The instructor wants to be able to cover all concepts so there is no confusion. Which of the following might the instructor do to BEST provide clarity for the learners?
Question30: Which of the following indicates how a trainer can BEST utilize feedback received from participant evaluations?
Question31: An analogy in a classroom setting is the:
Question32: A learner asks a question that the instructor did not understand. Which of the following should the instructor do?
Question33: At the end of a class, Internet access becomes unavailable. The client provides an online evaluation form for each class. Each learner is required to fill out an evaluation of the course. Which of the following should the instructor do to fulfill the client's requirements?
Question34: Which of the following is MOST likely to motivate an at-risk student?
Question35: A learner profiles as a traditional learner, but interactions with the instructor are very important to the learner to ensure that their specific learning needs are addressed. Which of the following delivery methods would be BEST for this learner?
Question36: In a virtual classroom, which of the following would be the BEST reason for an instructor to poll the learners?
Question37: A trainer asks each learner to present a different chapter of the textbook in front of the class. During one presentation, another learner asks the presenter a question that the presenter cannot answer. Which of the following is the BEST action from a trainer who strives to involve all learners?
Question38: A student approaches the instructor with concerns that a specific assignment does not appear to meet any of the course objectives. Which of the following would be the BEST instructor response?
Question39: After several discussions, a client is insisting that a training course be cut from two days to just one. Which of the following is the BEST way to proceed?
Question40: A company is preparing to roll-out a training course on advanced accounting skills. The company has asked a contract instructor to facilitate the course. The instructor has no background in accounting. Which of the following should the instructor do?
Question41: An instructor takes a negative stance on a course topic. Using concepts learned in the course, learners are asked to debate why the instructor's position is faulty. This strategy will:
Question42: After completing a block of instruction, the instructor notices students nodding and posing hypothetical questions with answers. This MOST likely indicates which of the following?
Question43: The MOST effective way for a trainer to build rapport with a training audience is to:
Question44: A corporate trainer has their session recorded on video as a part of their evaluation. Throughout the video, the evaluator noticed that the trainer stood in front of the room throughout the entire session. The presenter MOST lacks which of the following methods of communication with learners?
Question45: When writing an exam question, which of the following should be covered?
Question46: Which of the following is a learner oriented method of evaluating the delivery of training?
Question47: Which of the following describes a form of feedback with the GREATEST positive impact?
Question48: A learner who responds positively to slide presentations will tend to be a/an:
Question49: During a class, a student points out that one of the procedures that was explained has recently changed and the wrong steps are being taught. Which of the following should the trainer do to maintain an expert status with the class?
Question50: An instructor wants to evaluate the classes' knowledge after they completed the course. Which of the following should be the instructor's FIRST choice for this process?
Question51: After several discussions, a client is insisting that a training course be cut from two days to just one. Which of the following is the BEST way to proceed?
Question52: Which of the following should a trainer do during a training session if they become interested in a student and want to learn more about their personal relationships?
Question53: Which of the following is considered an advantage of using a relay question?
Question54: An instructor is teaching a course with learners who have different levels of experience. During the course, one learner is constantly asking questions indicating that the learner does not have sufficient previous experience.
Although the course is on schedule, some of the other learners are frustrated. Which of the following would be the BEST approach for the instructor to take?
Question55: An instructor is teaching a virtual class and notices that learner interaction has begun to taper off. A break was recently taken so fatigue does not seem to be the issue, but rattier a lack of understanding. Which of the following should the instructor implement to help identify where learners are getting confused"?
Question56: A learner finds that the procedures taught in a course fit perfectly into the needs of the business. When returning to work the student finds that their workload yields insufficient time to perform the procedures. Which of the following BEST represents the failure in information transfer?
Question57: The instructor asks the learners for practical examples of how skills they are learning in the course relate to their jobs. This is an example of the instructor soliciting:
Question58: The least experienced learner in a class is falling behind. Which of the following is the BEST method for addressing this issue?
Question59: While facilitating learning, the trainer must:
Question60: An instructor is conducting a virtual class and finds that several learners do not have computer systems that actually meet the guidelines for the course. Due to this, certain required shared applications will not work for them. Which of the following represents the BEST action for the instructor?
Question61: Which of the following is MOST appropriate for a trainer to use to regain students' focus?
Question62: A learner is attempting to complete a content rich online training module. Which of the following will inhibit the learner's ability to retain information in this setting?
Question63: During the start of the class, three of the learners who are competent in the subject matter inform the instructor that their attendance in the class is due to job requirement. Which of the following techniques will BEST motivate these three learners to get more out of the class?
Question64: A learner asks a question that the instructor did not understand. Which of the following should the instructor do?
Question65: In the middle of a lecture, a learner abruptly asks where the restrooms are located. Which of the following represents an appropriate response?
Question66: During a training session, the trainer becomes aware that a student in the first row of the class appears to be having difficulty viewing material displayed on the screen in the front of the classroom. Which of the following actions should the trainer perform FIRST?
Question67: An instructor is leading a virtual class when several learners start having significant bandwidth issues that cause them to drop out of the live session. Which of the following represents the BEST solution to the problem?
Question68: Which of the following question types should an instructor typically avoid?
Question69: During training, students work as groups with several scenarios that involve successfully troubleshooting issues. However, when the students return to work there is no change in their abilities. Which of the following BEST represents the failure in information transfer?
Question70: When writing an exam question, which of the following should be covered?
Question71: A class has a few students who have prior knowledge in the subject matter. After teaching the lesson, which of the following would be the BEST way to proceed?
Question72: When delivering terminal objective information, the instructor should include which of the following motivators? (Select TWO).
Question73: Which of the following are the BEST ways for an instructor to assess learning? (Select TWO).
Question74: An instructor has become ill and cannot continue a course. A new instructor is brought in, but has received no knowledge transfer from the previous instructor. Which of the following is the BEST option to assess the learner's knowledge level quickly?
Question75: The trainer is instructing a course on a specific job function using an upgraded application. Before the trainer introduces the new features within the application that make specific tasks easier, the trainer should FIRST:
Question76: An instructor was unable to cover the last concept in the course, yet test results from the last day indicated that all members of the class correctly answered questions addressing this concept. In this situation, which of the following should the instructor have done?
Question77: When a company provides training for their employees, which category on an evaluation will be MOST beneficial to the instructor?
Question78: To avoid students from being distracted during learning, it is a good practice to:
Question79: A trainer becomes aware that the students appear to be laughing quietly during the presentation of serious technical material. Which of the following actions should the trainer take?
Question80: The trainer assigns a lab and then wanders around the room observing the students. The trainer makes comments or helps students some of the time. Which of the following would be the BEST feedback for a student who has finishedthe lab early without difficulties?
Question81: An instructor realizes that a learner is confused about the information based upon a question the learner asks. Which of the following should the instructor do to address this issue?
Question82: Pause at an appropriate place during a presentation can contribute to: (Select TWO)
Question83: An instructor is conducting a highly technical subject with a large media presentation. Just after getting started the bulb blew out on the overhead projector. Which of the following will BEST allow the class to continue without interruption?
Question84: In order to determine a learners understanding of a specific topic or procedure, which of the following demonstrates the GREATEST understanding?
Question85: An instructor is beginning a course and wants to measure the level of expertise of the learners. Which of the following is the BEST method for measuring the level of understanding over the course material?
Question86: An instructor is teaching a week long course for a vendor certification. A few learners are slowing the class down due to the lack of experience with the product. The rest of the learners are doing fine with the pace of the class. Which of the following would the instructor do to BEST assist the less experienced learners?
Question87: The MOST effective way for an instructor to demonstrate active listening is to:
Question88: An instructor is conducting a highly technical subject with a large media presentation. Just after getting started the bulb blew out on the overhead projector. Which of the following will BEST allow the class to continue without interruption?
Question89: An instructor is preparing to teach a class that requires a component break down demonstration. After arriving, the instructor is told by the client that this class will be taught as lecture only. Who is responsible for preventing this type of conflict in the future?
Question90: Pause at an appropriate place during a presentation can contribute to: (Select TWO)
Question91: An instructor is developing an exam. Which of the following emphasizes the way the exam should be written?
Question92: An instructor is tasked with adding more interaction to an online synchronous program. Which of the following is the MOST important factor for the instructor to consider?
Question93: A trainer wants to be able to verify that the students' knowledge has increased on the course subject. Which of the following methods should a trainer use to verify the increase in knowledge?
Question94: Upon answering a learner's question an instructor should then:
Question95: An instructor arrives at the classroom and discovers that the power is out in the building. There are plenty of windows to provide light to the classroom. Class starts in a few minutes. Which of the following is the FIRST action the instructor should take?
Question96: An instructor is previewing the class materials for a course. The instructor notices that a method to monitor learner progress is not included with the course materials. Which of the following should the instructor do NEXT?
Question97: During the introduction a student states an objective was not mentioned. The instructor finds that the objective is a personal objective of the student. Which of the following would be the MOST likely solution?
Question98: Performing a needs assessment with an audience directly relates to:
Question99: The trainer is teaching a class unexpectedly comprised of students who speak a different language than the instructor. By the first break it is obvious many of the students are having trouble understanding the instruction. Which of the following is the NEXT step for the trainer?
Question100: In the following scenario, the learners all scored well on the exit assessment. However, upon returning to work, the learners were unable to use any of the learned processes. Which of the following BEST represents the information transfer?
Question101: A lecture has been delivered that included a clear delivery of the lab material, a lab overview, lab instructions and a full participation question and answer succession. Several learners are having considerable difficulty performing the lab. Which of the following will be the MOST effective assistance the instructor can offer?
Question102: An instructor is preparing the classroom for a course at an on-site location. The course material contains a video clip with sound, but the presentation computer has no sound card. Which of the following should the instructor do FIRST to maintain the delivery method intended by the course designers?
Question103: Mastery goal setting has better success because it leads to:
Question104: A learner seems to understand the material yet still has a question concerning it. Which of the following actions will BEST facilitate the learner?
Question105: An instructor is use to instructing experienced individuals. The instructor is delivering a class to a group of entry level learners. Which of the following will the instructor need to adjust for this specific group of learners?
Question106: Fifteen minutes before class is to start, a trainer realizes there is no overhead projector or screen to deliver the presentation. Which of the following solutions will minimize impact to the learning experience while minimizing class delay and cost?
Question107: To illustrate a point, the trainer uses a joke that the class does not understand. Which of the following should the trainer do next?
Question108: An online exam has just begun in a classroom setting. The instructor notices that a student has not started the exam and is avoiding eye contact. The student is MOST likely:
Question109: The MOST effective technique for encouraging learners to interact and share ideas, while attaining the objectives of the course and developing learner confidence, is to facilitate a(n):
Question110: A participant logs in 15 minutes late for a one-hour synchronous training. Which of the following would be the leader's MOST appropriate response to the participant?
Question111: Prior to a course an instructor remembers that learners always challenge a topic's technical accuracy. Which of the following actions should the instructor take in order to avoid this?
Question112: The trainer is teaching a class unexpectedly comprised of students who speak a different language than the instructor. By the first break it is obvious many of the students are having trouble understanding the instruction.
Which of the following is the NEXT step for the trainer?
Question113: An instructor has been hired to instruct a pre-packaged course; however, the site manager informs the instructor that the learners have been overly prepared for the course and that the first three chapters of the material should already be known by the learners. Which of the following is the BEST course of action?
Question114: During a lesson, a student asks very basic questions and is obviously not grasping the material. After a few questions, two of the more advanced students begin belittling the student. Which of the following is the BEST way to proceed?
Question115: An instructor does not receive any paperwork on the students in the class until the last minute, therefore not allowing an assessment of their current skill level. Which of the following is the BEST way to proceed?
Question116: A trainer completes a detailed module. Several of the students ask for links or something that they can use to get the details, because they were not able to take notes fast enough. Which of the following would be best for the trainer to do FIRST?
Question117: Which of the following is considered an advantage of using a relay question?
Question118: Because of learner conversation and questioning, a course has moved away from the intended learning objectives. Which of the following techniques can bring the learners back on track?
Question119: The only advanced learner is polite but obviously bored. Which of the following is the BEST way to improve the learner's class experience?
Question120: A learner asks a trainer a question about a topic area that is related to the course. The trainer has no knowledge on the topic area. Which of the following are the BEST ways to respond to the question? (Select TWO).
Question121: Which of the following methods should be used to positively motivate students in a mandatory training session?
Question122: While giving an overhead presentation the projector being used powers off. Which of the following is the FIRST course of action?
Question123: While facilitating a lab where learners are expected to follow directions, some learners are deviating from the assigned task. Which of the following is the BEST response?
Question124: An instructor wants to quickly evaluate learner knowledge after an exercise. Which of the following methods would BEST achieve this?
Question125: Which of the following instructional delivery methods will assist in easing the learners' comfort level during participatory activities? (Select TWO).
Question126: An instructor is hosting an online course with ten learners. Half of the learners have taken online courses before and are familiar with virtual courses. The other half of the class is new to the virtual environment. Which of the following should the instructor do FIRST to help all of the learners understand what is required for the course?
Question127: An instructor is teaching a week long course. One of the learners has not had as much exposure to the course material as the other learners. Which of the following describes how the instructor should handle the situation?
Question128: The MOST effective way for an instructor to demonstrate active listening is to:
Question129: A student approaches the instructor with concerns that a specific assignment does not appear to meet any of the course objectives. Which of the following would be the BEST instructor response?
Question130: After evaluation of the course content, a section of class is not needed for this audience. Which of the following is the BEST solution?
Question131: CORRECT TEXT
In order to understand and answer a learner's question, an effective active listening technique would be to: (Select TWO).
Refer the question to another learner.
Repeat the question back to the learner.
Ask the learner if the question was answered.
Answer the question immediately.
Quiz the learner on the material.
Question132: Which of the following BEST describes the advantages of open-ended questions?
Question133: An instructor asks students to write five multiple-choice questions on a topic. This exercise will help to:
Question134: A few learners are eager to volunteer when questions are asked of the group; however, these learners consistently provide incorrect answers. Which of the following would be the BEST action for the instructor to follow in this situation?
Question135: During a corporate training event, the trainer is covering all the course objectives and skills the managers have described in the course outcomes. Which of the following can the trainer do to ensure that the students can apply the skills?
Question136: Which of the following virtual tools would be BEST for students in an online synchronous class to indicate they have a question?
Question137: At the start of the second day of a two-day class, the BEST way to begin the session is to:
Question138: Which of the following explains why an instructor would use probing questions?
Question139: During a class several learners are eager to learn a related skill that is useful on the job but is not in the curriculum. Which of the following is the BEST way to handle this request?
Question140: If a class has some slow learners and some fast learners, which of the following is the correct pace in which to present material to the class?
Question141: Which of the following statements BEST describes the value of using a variety of question types during instruction?
Question142: After completing a block of instruction, the instructor notices students nodding and posing hypothetical questions with answers. This MOST likely indicates which of the following?
Question143: A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?
Question144: The instructor noticed that a discussion was getting oft track and out of control. Which of the following question types can help the instructor gain control of the discussion?
Question145: An instructor is conducting a review of written instructions and is aware that the preferred learning style of one of the learners is kinesthetic. Which of the following is the BEST choice for the instructor?
Question146: An instructor often receives feedback that learners do not feel involved during the course. To improve the presentation, the instructor has decided to incorporate additional opportunities for learners to become involved in the course. Which of the following is the MOST effective change for the instructor to implement?
Question147: Which of the following is a non-verbal communication method an instructor should use?
Question148: Which of the following can a virtual trainer use to elicit feedback if they host asynchronous training sessions?
Question149: Trainees reported that a trainer's innovative use of media greatly enhanced their ability to understand course content. Which of the following audiences is MOST likely to need this information?
Question150: A few learners are eager to volunteer when questions are asked of the group; however, these learners consistently provide incorrect answers. Which of the following would be the BEST action for the instructor to follow in this situation?
Question151: During a classroom demonstration that uses a shared desktop program, the computer network becomes unavailable. After several attempts to resolve the issue the network remains unavailable. Which of the following is the BEST option to continue with the demonstration?
Question152: After presenting a new topic, the instructor initiates a class discussion based on the presentation. The discussion is designed to enhance learner understanding and stimulate interest in the topic. Which of the following BEST describes the skill demonstrated by the instructor1?
Question153: A learner who responds positively to slide presentations will tend to be a/an:
Question154: An instructor is beginning a course and wants to measure the level of expertise of the learners. Which of the following is the BEST method for measuring the level of understanding over the course material?
Question155: The MOST significant advantage of using structured exercises in a training session is that participants:
Question156: An instructor has been asked by a customer to conduct a course in two weeks. The course material being used is outdated. Which of the following is the BEST course of action for the customer's request?
Question157: Which of the following should a virtual trainer do during a synchronous training session if students report excessive noise?
Question158: When a learner leans back and crosses their arms in response to a direct question, this MOST likely indicates they:
Question159: Which of the following should a trainer do during a training session if they become interested in a student and want to learn more about their personal relationships?
Question160: A training class has been rescheduled for one hour earlier than originally planned. Ten of the fifteen participants arrived at the adjusted start time. The remaining learners will likely not arrive until the original start time. Which of the following would be the BEST action for the instructor to take in this instance?
Question161: The instructor is teaching a class in a very large room and is utilizing a projector to show the class the equipment being taught. Several of the learners seated in the back report they are not able to see the presentation. Which of the following is the BEST solution to the problem?
Question162: By the first break in a mandatory course, the students' non-verbal communication demonstrates a lack of connection with the subject matter. The instructor can then:
Question163: During a five-day course, an instructor wishes to evaluate the students both formally and informally in order to gauge their progress before the final evaluation. Which of the following techniques, when assigned daily, would BEST accomplish this task? (Select TWO).
Question164: An instructor is presenting to a class and notices that a particular learner is not paying attention; however, when the instructor gives a pop quiz, this learner earns the best grade. Which of the following BEST describes the situation?
Question165: When delivering terminal objective information, the instructor should include which of the following motivators? (Select TWO).
Question166: Which of the following exam types is BEST for objective grading?
Question167: After a training class was completed, the instructor conducted several passive on the job observations of each learner who attended the class. Which of the following is the primary benefit of the observations?
Question168: A contract instructor has been hired to teach a course with twelve learners. After surveying the learners it is identified that half of the class is not familiar with the subject being taught. Which of the following should the instructor do to help the entire class achieve success?
Question169: Which of the following is the BEST method for assessing a learner's comprehension of a lab exercise?
Question170: While conducting a class the power goes out. After an hour it is restored. Which of the following would be the BEST method of delivering the remainder of the course?
Question171: Which of the following is the MOST effective action for improving participation during a questioning session?
Question172: An instructor is preparing to teach a class that requires a component break down demonstration. After arriving, the instructor is told by the client that this class will be taught as lecture only. Who is responsible for preventing this type of conflict in the future?
Question173: When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:
Question174: An instructor completed the required content of a technical course early. The instructor decided to fill the time by writing tasks on the board and assigning them to individual students. A timeline was provided for the overall task completion and all students were expected to apply their new knowledge to the task assigned. The instructor then proceeded to work on plans for the next course in this situation, which of the following statements about the appropriateness of the activity is true?
Question175: Right after a break in a classroom setting, a learner asks for a broader explanation of the last topic discussed.
After a more detailed explanation, the learner states, "I'm still not seeing that." Which of the following should the instructor do to bring clarity to the topic?
Question176: Which of the following is the MOST important action for an instructor who wants to ensure effective communication?
Question177: During a training session, a learner asks an instructor an irrelevant question regarding politics. Which of the following BEST indicates how the instructor should respond?
Question178: For this question, decide whether the action makes it likely or unlikely that an instructor will achieve the goal.
Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.
GOAL: To employ instructional techniques appropriate to methods and instructional situations prescribed ACTION: At the completion of each of the courseware's modules, the instructor lists additional reference materials and suggests additional exercises for the students.
Question179: An instructor asks an open-ended question to the class. Which of the following BEST describes the skill the instructor is demonstrating?
Question180: An instructor receives a graphic that needs to be used as an exhibit in a virtual classroom. The graphic type is not compatible for use with the virtual classroom software or the presentation software. The graphic must be shownin the class. Which of the following should the instructor try FIRST?
Question181: The phrase "I can do this, if they can" represents which of the following forms of motivation?
Question182: To avoid students from being distracted during learning, it is a good practice to:
Question183: A trainer receives feedback from several classes that the pace of the class is acceptable but students comment that they have trouble taking notes while listening to the trainer. Which of the following tools could a trainer BEST use to assist the students?
Question184: The MAIN reason for conducting end-of-course assessments is to:
Question185: An instructor completed the required content of a technical course early. The instructor decided to fill the time by writing tasks on the board and assigning them to individual students. A timeline was provided for the overall task completion and all students were expected to apply their new knowledge to the task assigned. The instructor then proceeded to work on plans for the next course in this situation, which of the following statements about the appropriateness of the activity is true?
Question186: After completing a course, a trainer is reviewing the course evaluations. It is noted on several evaluations that although the trainer knew the material, the presentation was disorganized. Which of the following is the BEST option to improve the trainer's presentation?
Question187: Right after a break in a classroom setting, a learner asks for a broader explanation of the last topic discussed.
After a more detailed explanation, the learner states, "I'm still not seeing that." Which of the following should the instructor do to bring clarity to the topic?
Question188: Which of the following is a reason learners are NOT responding to questions from a trainer?
Question189: Which of the following is a learner oriented method of evaluating the delivery of training?
Question190: At the end of a class, the instructor provides an online evaluation of the course to the learners. Which of the following is MOST appropriate to put on the evaluation? (Select TWO).
Question191: An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning. In this situation, which of the following should the instructor do?
Question192: An instructor covering industry specific material asks the learners in the class if they believe whether a specific regulation that has been passed will help their industry, hurt it or essentially have no effect. Which of the following question types is the instructor asking?
Question193: When an instructor is unsure whether or not participants comprehend course content, it is BEST to:
Question194: Which of the following is an essential technique for holding a learner's attention?
Question195: An instructor is teaching a virtual class and notices that learner interaction has begun to taper off. A break was recently taken so fatigue does not seem to be the issue, but rather a lack of understanding. Which of the following should the instructor implement to help identify where learners are getting confused"?
Question196: Which of the following is the MOST effective action for improving participation during a questioning session?
Question197: By the first break in a mandatory course, the students' non-verbal communication demonstrates a lack of connection with the subject matter. The instructor can then:
Question198: Which of the following is the BEST indicator that a learner is disinterested?
Question199: Which of the following questioning types would be used to compare and contrast a complex concept?
Question200: During a training class on increasing productivity, the client requests suggestions on how to motivate their employees upon returning to work. Which of the following methods should the trainer suggest to BEST motivate the client'semployees?
Question201: Which of the following is important when an instructor is leading a group discussion?
Question202: Using every available feature of a computer-based graphic presentation is:
Question203: Which of the following indicates how a trainer can BEST utilize feedback received from participant evaluations?
Question204: Which of the following is the GREATEST drawback in implementing streaming videos to enhance learning and engage the audience?
Question205: An instructor is teaching a week long class in a highly technical subject area specific to the contracting company. On the second day, three-fourths of the class is confused. Which of the following is the MOST effective plan for the third day?
Question206: An instructor is leading a class that has multiple purposes in the industry. The learners come from different disciplines and technical backgrounds. Which of the following will BEST assist the instructor in conducting a successful course?
Question207: While delivering a course, the trainer notices one learner who is not grasping some of the concepts. Which of the following would BEST assess the needs of the learner?
Question208: An instructor wants the class to examine a concept more deeply. Which of the following question types should the instructor use?
Question209: An instructor is conducting a course comprised of learners from an international audience. The instructor asks questions of the learners and notices that several of the learners do not participate even though they understand the material. Which of the following actions would be BEST for the instructor to take?
Question210: During the training session introduction, half of the participants indicate that they are interested in learning about topics that are not part of the course objectives. The BEST approach for the instructor is to:
Question211: While conducting a class the power goes out. After an hour it is restored. Which of the following would be the BEST method of delivering the remainder of the course?
Question212: Learners are MOST likely to learn a skill successfully when a topic is presented:
Question213: Which of the following is the MOST useful feedback for the curriculum in course evaluations? (Select TWO).
Question214: An instructor is preparing to deliver a hands-on lab course. The client provides material and asks the instructor to develop a method to determine the skill increase from the course. Which of the following should the instructor prepare?
Question215: A student asks a question that is not relevant to the class topic. Which of the following should the trainer do?
Question216: An analogy in a classroom setting is the:
Question217: Which of the following would an instructor do with a new class to get the learners involved?
Question218: A contract trainer is delivering a customized course at a client site. In each of the last two sessions, the client has noted that the material contains incorrect information regarding several products. The client now notices that the mistakes are still in the material. The trainer has mentioned this problem twice to the development team and is frustrated. The BEST option for the trainer is to:
Question219: While preparing to teach a lesson, the instructor notices a section with a complicated series of steps. Which of the following will supplement the lesson BEST?
Question220: Fifteen minutes before class is to start, a trainer realizes there is no overhead projector or screen to deliver the presentation. Which of the following solutions will minimize impact to the learning experience while minimizing class delay and cost?
Question221: A class has just finished a group assignment. To save time and generate immediate feedback, the instructor has the groups exchange the assignments for grading. This is an example of:
Question222: After completing a block of instruction containing a highly complex series of steps for a manufacturing organization, the organization would like to evaluate the learners. The BEST way to accomplish this would be:
Question223: An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning. In this situation, which of the following should the instructor do?
Question224: A manager has assigned a group of learners to take a course. All of the learners are familiar with the course topics. A new student arrives after lunch on the first day and informs the instructor that they are a new-hire and are not familiar with the course topics. Which of the following BEST describes the step the instructor should take?
Question225: A business curriculum that begins with a web-based learning module, followed by traveling to the corporate training center for classroom instruction, and a final instructor-led review via online conference is BEST defined as:
Question226: A learner asks a trainer a question about a topic area that is related to the course. The trainer has no knowledge on the topic area. Which of the following are the BEST ways to respond to the question? (Select TWO).
Question227: A learner responds incorrectly to an instructor's question. Which of the following is the BEST response?
Question228: An instructor arrives at the classroom and discovers that the power is out in the building. There are plenty of windows to provide light to the classroom. Class starts in a few minutes. Which of the following is the FIRST action the instructor should take?
Question229: The BEST way for a training department to ensure continued support and budgeted dollars for its function is to:
Question230: A trainer should solicit the MOST evaluations from the learners by:
Question231: Certain business practices are driven by scenarios that are centered on performing specific tasks. The BEST delivery method would be:
Question232: An instructor notices that several learners in a virtual classroom have not been actively participating. The learners are still connected to the session. Which of the following would be the FIRST action to re-engage the learners in the class?
Question233: While preparing to teach a course at an organization, the trainer sees that part of the contract is the ability for students to contact the trainer with questions after the conclusion of the training. Which of the following is the BEST support information to provide to the students?
Question234: A learner shows up for class dressed inappropriately. Which of the following is the FIRST action the instructor should do?
Question235: Which of the following methods will monitor the learning retention that is occurring during training?
Question236: An instructor arrives at a remote classroom site about an hour before class begins only to find the wrong student material (e.g. books) has been shipped. Which of the following is the BEST course of action for the instructor to take?
Question237: A trainer uses a humorous anecdote that they often use at a certain point in the material. After telling the story, the trainer senses a change in facial expression and body language from one student. Which of the following is the MOST appropriate action for the trainer to take?
Question238: An instructor is conducting a virtual classroom session that also includes a chat room. A learner becomes confused and sends the instructor an irate private message. Which of the following would be the BEST response to the situation?
Question239: An instructor is preparing to deliver a course in leadership effectiveness. One of the exercises causes a concern. The instructor has conducted this type of exercise before and it generally has poor results. The BEST option for the instructor is to:
Question240: An instructor has almost finished discussing a new topic when a learner is observed making unusual facial expressions. The instructor's BEST response is to:
Question241: Before instructing a class, the instructor receives information on the students' experience levels and realizes there are several experienced students along with several beginner students. Which of the following would be the BEST way to arrange student seating?
Question242: Which of the following should a trainer do during a training session if they become interested in a student and want to learn more about their personal relationships?
Question243: An instructor often receives feedback that learners do not feel involved during the course. To improve the presentation, the instructor has decided to incorporate additional opportunities for learners to become involved in the course. Which of the following is the MOST effective change for the instructor to implement?
Question244: While conducting a lab exercise a learner states that they cannot complete the lab due to lack of confidence. Which of the following options is the BEST way to handle this situation?
Question245: Students in a class complain about the temperature of the room. The client expressed that they wanted the room colder so that students would be more alert during the class. Which of the following actions should the trainer take?
Question246: During a training session, a learner asks an instructor an irrelevant question regarding politics. Which of the following BEST indicates how the instructor should respond?
Question247: An instructor noticed that several participants would look away when questions were being asked while other individuals would continue to answer. Which of the following could the instructor do to involve all participants?
Question248: When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:
Question249: An instructor arrives at the classroom and discovers that the power is out in the building. There are plenty of windows to provide light to the classroom. Class starts in a few minutes. Which of the following is the FIRST action the instructor should take?
Question250: During a classroom demonstration that uses a shared desktop program, the computer network becomes unavailable. After several attempts to resolve the issue the network remains unavailable. Which of the following is the BEST option to continue with the demonstration?
Question251: An instructor is preparing to teach a virtual class that requires students to download two large files in order to participate in class. Which of the following is the BEST way to handle the situation?
Question252: At which of the following times should student pre-class surveys be completed? (Select TWO)
Question253: Which of the following is the BEST indicator that a learner is disinterested?
Question254: A contract trainer is delivering a customized course at a client site. In each of the last two sessions, the client has noted that the material contains incorrect information regarding several products. The client now notices that the mistakes are still in the material. The trainer has mentioned this problem twice to the development team and is frustrated. The BEST option for the trainer is to:
Question255: A learner asks a trainer a question about a topic area that is related to the course. The trainer has no knowledge on the topic area. Which of the following are the BEST ways to respond to the question?
(Select TWO).
Question256: An instructor is explaining a topic and realizes that the learners seem confused. Which of the following approaches would BEST clarify the topic?
Question257: A client has asked an instructor to modify information for a course to give the learners the knowledge needed for their company's proprietary system. The instructor discovers that the material cannot be modified due to copyright regulations. Which of the following is the BEST course of action for the instructor?
Question258: Which of the following teaching techniques would BEST enable a reserved student to participate more in class?
Question259: An instructor is delivering a distance learning class and the instructor is informed that some of the student's computers do not have sound cards. Which of the following should the instructor do?
Question260: The least experienced learner in a class is falling behind. Which of the following is the BEST method for addressing this issue?
Question261: A spirited discussion begins among the learners, centered on the lecture topic. Which of the following should the instructor do?
Question262: A class is working on a lab that requires them to follow lengthy instructions; the instructor recognizes the pace of the class has slowed significantly and wants to ensure that all objectives are covered. Which of the following should the instructor do?
Question263: While facilitating a lab where learners are expected to follow directions, some learners are deviating from the assigned task. Which of the following is the BEST response?
Question264: At the end of a class all of the learners have passed the written exam; however, the majority of the learners are still not able to perform the specified task property. Which of the following statements BEST describes the instructor's performance?
Question265: When an instructor is trying to gather information from learners about a subject, which of the following question types can be asked?
Question266: The adult learning methodology with the LOWEST retention rate is:
Question267: An instructor is a member of an organization that has recently received a great deal of unfavorable publicity about the actions of many of the organization's members at a recent convention. The instructor has just received the first instructional assignment since the publicized events took place. In this situation, which of the following must the instructor do FIRST to gain the respect of the audience?
Question268: An instructor is conducting a course comprised of learners from an international audience. The instructor asks questions of the learners and notices that several of the learners do not participate even though they understand the material. Which of the following actions would be BEST for the instructor to take?
Question269: During a training session, students cannot clearly see the slide presentation with the lights on and cannot see to write notes with the lights off. Which of the following should the trainer do?
Question270: An instructor has developed a customized virtual training course for a company. The instructor has procured all of the equipment and materials, and all tests have been successful. Which of the following should the instructor do NEXT?
Question271: For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the goal.
Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.
GOAL: To facilitate the learning process for a group of learners in a training class who are falling behind the more advanced learners
ACTION: The trainer asks the more advanced learners to tutor the less advanced learners during the last part of each class.
Question272: An instructor notices that several learners in a virtual classroom have not been actively participating. The learners are still connected to the session. Which of the following would be the FIRST action to re-engage the learners in the class?
Question273: A number of new hires need to receive training on emerging technologies. An instructor has conducted a needs assessment and realizes that the learners all have varying degrees of experience. Which of the following is the BEST way for the instructor to begin the course?
Question274: Which of the following would allow an instructor to determine a learner's need for clarification?
Question275: Which of the following would a trainer use to motivate students as a class?
Question276: Because of learner conversation and questioning, a course has moved away from the intended learning objectives. Which of the following techniques can bring the learners back on track?
Question277: An instructor uses formative assessment in their classroom. This form of assessment can help the learners learn from their mistakes. Which of the following is another way to use this form of assessment?
Question278: Which of the following delivery methods should be used sparingly?
Question279: An instructor is delivering a live distance learning class and is informed that some of the learner's computers do not have sound cards. Which of the following should the instructor do in the future to ensure that the learners will have the ability to hear all lectures?
Question280: An instructor is preparing to teach in a virtual classroom with twenty-five learners. Ten of the learners, all from the same location, report that they cannot login to the virtual classroom. Which of the following is the MOST likely cause?
Question281: An instructor is almost finished completing a course and has a very dissatisfied learner. Which of the following would be the BEST course of action to help the learner?
Question282: A trainer has been tasked with developing a safety course for workers in a manufacturing plant. Which of the following learning styles would be used MOST often?
Question283: An instructor completed the required content of a technical course early. The instructor decided to fill the time by writing tasks on the board and assigning them to individual students. A timeline was provided for the overall task completion and all students were expected to apply their new knowledge to the task assigned. The instructor then proceeded to work on plans for the next course in this situation, which of the following statements about the appropriateness of the activity is true?
Question284: During a lecture on a complex technical topic, learners do not understand what is being presented. Which of the following is the BEST course of action for the instructor to take?
Question285: An instructor is a member of an organization that has recently received a great deal of unfavorable publicity about the actions of many of the organization's members at a recent convention. The instructor has just received the first instructional assignment since the publicized events took place. In this situation, which of the following must the instructor do FIRST to gain the respect of the audience?
Question286: A learner is asking a question but the instructor does not clearly understand what the learner is asking.
Which of the following should the instructor do?
Question287: A student points out an error in the training materials during a class. Which of the following is the BEST course of action the trainer should take?
Question288: The instructor noticed that a discussion was getting off track and out of control. Which of the following question types can help the instructor gain control of the discussion?
Question289: An instructor is conducting a course comprised of learners from an international audience. The instructor asks questions of the learners and notices that several of the learners do not participate even though they understand the material. Which of the following actions would be BEST for the instructor to take?
Question290: An instructor noticed that several learners were not paying attention, not completing the assigned tasks, and were uninterested in the topic discussed. Which of the following is the BEST action to motivate these learners?
Question291: Which of the following is the MOST important issue to consider when identifying the target audience for a training program?
Question292: Which of the following hand gestures would BEST illustrate something that is increasing?
Question293: In a virtual classroom, which of the following factors might an instructor have the MOST difficulty controlling?
Question294: A good method of evaluating the effectiveness of a past training course is to:
Question295: During a lecture, learners continuously interrupt by asking each other questions over the topic. Which of the following should the instructor do to better assist the learners during the class?
Question296: An instructor wants to demonstrate a technical topic that requires a certain procedure. Which of the following is the BEST way to achieve this?
Question297: During a tedious technical exercise the instructor notes that the learners are nervous and apprehensive about starting. Which of the following should the instructor do?
Question298: Which of the following explains why an instructor would use probing questions?
Question299: In a classroom setting, the same student keeps calling out the answer, stopping other students from participating. Which of the following would remedy this situation while motivating all learners?
Question300: During the morning session of a class, a student's cell phone rang repeatedly causing multiple interruptions.
Which of the following should the trainer do FIRST to address the issue?
Question301: After presenting a new topic, the instructor initiates a class discussion based on the presentation. The discussion is designed to enhance learner understanding and stimulate interest in the topic. Which of the following BEST describes the skill demonstrated by the instructor1?
Question302: On the first day of a course, the trainer realizes that a friend is taking the course. Which of the following actions should the trainer take?
Question303: When a learner leans back and crosses their arms in response to a direct question, this MOST likely indicates they:
Question304: On the first day of a course, the trainer realizes that a friend is taking the course. Which of the following actions should the trainer take?
Question305: The trainer assigns a lab and then wanders around the room observing the students. The trainer makes comments or helps students some of the time. Which of the following would be the BEST feedback for a student who has finished the lab early without difficulties?
Question306: After performing a needs assessment, the trainer determines that the audience's skills and talents do not coincide with the training that the organization is requesting. The audience's skill level is inadequate and it is not possible to move forward with the curriculum suggested by the organization. Which of the following would be the BEST approach for the trainer?
Question307: During the start of a class an instructor uses jargon and acronyms that are familiar to most of the learners and that are part of the course content. Which of the following BEST describes what the instructor is doing?
Question308: A fire alarm sounds at the beginning of a training course. The evacuation and inspection process takes 30 minutes. Which of the following would be the BEST solution to finishing the day?
Question309: An instructor asks an open-ended question to the class. Which of the following BEST describes the skill the instructor is demonstrating?
Question310: An instructor has been asked to develop a customized training course for a company. Which of the following should the instructor do FIRST?
Question311: Why would it be important to rotate learners into different groups when performing group activities?
Question312: The only advanced learner is polite but obviously bored. Which of the following is the BEST way to improve the learner's class experience?
Question313: An instructor is instructing a virtual class and a computer virus has reduced bandwidth making video and audio impossible at several locations. Which of the following is the MOST appropriate action for the instructor to take?
Question314: An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning. In this situation, which of the following should the instructor do?
Question315: A trainer overhears students talking about the last class and how unqualified the trainer was for that class. Which of the following should the trainer do to establish credibility?
Question316: A class is working on a lab that requires them to follow lengthy instructions; the instructor recognizes the pace of the class has slowed significantly and wants to ensure that all objectives are covered. Which of the following should the instructor do?
Question317: An instructor is preparing to teach a virtual class that requires students to download two large files in order to participate in class. Which of the following is the BEST way to handle the situation?
Question318: An instructor was preparing for a one-hour virtual class anticipating that several questions would come up during the event. Which of the following steps should the instructor take to prepare for this session?
Question319: With a class of visual learners, which of the following methods is BEST to keep the learners involved? (Select TWO).
Question320: During the introduction to the course material, the trainer realizes that the students do not have the required prerequisite knowledge. Which of the following courses of action should the trainer take?
Question321: A student asks an off-topic open-ended question. Which of the following would be the BEST response?
Question322: After teaching a class, a trainer needs to address the fact that an entire domain of material is missing from the course. Which of the following should the trainer do?
Question323: Which of the following is the BEST example of a probing questioning?
Question324: Which of the following is a learner oriented method of evaluating the delivery of training?
Question325: Which of the following is MOST appropriate for a trainer to use to regain students' focus?
Question326: An instructor is delivering a live distance learning class and is informed that some of the learner's computers do not have sound cards. Which of the following should the instructor do in the future to ensure that the learners will have the ability to hear all lectures?
Question327: An instructor is lecturing a class shortly after lunch. Learners are starting to appear restless and are paying less attention to the instructor. Which of the following is the BEST action for the instructor to take?
Question328: An instructor is preparing to deliver a hands-on lab course. The client provides material and asks the instructor to develop a method to determine the skill increase from the course. Which of the following should the instructor prepare?
Question329: An instructor is preparing for a technical class. In the past some of the course has proven confusing. The instructor wants to be able to cover all concepts so there is no confusion. Which of the following might the instructor do to BEST provide clarity for the learners?
Question330: An instructor listens to a learner's question and repeats it back to them. This is an example of which of the following?
Question331: While giving an overhead presentation the projector being used powers off. Which of the following is the FIRST course of action?
Question332: In delivering a course for adult learners it is essential to:
Question333: An instructor noticed that several learners were not paying attention, not completing the assigned tasks, and were uninterested in the topic discussed. Which of the following is the BEST action to motivate these learners?
Question334: Which of the following would an instructor do with a new class to get the learners involved?
Question335: A trainer is in the middle of making a point with difficult material when a learner asks a question that is slightly off-topic. Which of the following is the BEST course of action for the trainer to take?
Question336: A contract instructor is preparing training materials for a corporate client. The corporate client has supplied standardized material, but wishes to tailor it for their particular needs. Which of the following steps would BEST address this situation?
Question337: An instructor receives a graphic that needs to be used as an exhibit in a virtual classroom. The graphic type is not compatible for use with the virtual classroom software or the presentation software. The graphic must be shown in the class. Which of the following should the instructor try FIRST?
Question338: Which of the following is an advantage to using the probing question type?
Question339: An analogy in a classroom setting is the:
Question340: At the end of a class all of the learners have passed the written exam; however, the majority of the learners are still not able to perform the specified task property. Which of the following statements BEST describes the instructor's performance?
Question341: During a lecture on a complex technical topic, learners do not understand what is being presented. Which of the following is the BEST course of action for the instructor to take?
Question342: An instructor decides to divide their class into groups. In order to motivate the learners in the groups the instructor designs the groups and the activity such that the: (Select TWO).
Question343: A trainer is leading a virtual computer lab class. Since all the actual equipment is remotely located from the learners, several of them have had issues receiving timely screen updates of their lab work. In which of the following ways should the trainer address this issue?